Talk to your customers. Fathom takes the pain away from recruitment, scheduling, conducting and analysing user interviews.
Build right. Sell better.
Context is crucial when collecting feedback. Live-intercepting visitors gives you your visitors’ most accurate recounting of their experience.
Segment and invite your website visitors to participate in a feedback interview with you.
2. User Interviews on Phone
Conduct user interviews over a regular phone call.
If you want to talk, the phone is as ubiquitous as it gets. Research says that customers are likely to share their most honest opinions, on a phone, in the safety of their living rooms.
3. Customer Segmentation
Precisely select whom you want to talk with. Use elaborate targeting filters such as traffic source, geography, pages visited, actions taken, CPC campaign parameters etc. See a comprehensive list of the filters here.
4. Interview Calls at your Convenience.
Use our Calendar to define when you want to receive interview calls, by hour of the day, day of the week etc. Even at your designated hours, if you are unavailable to take a call, just reject it - the campaign will be paused until you un-pause it again.
When you are unavailable your visitors can leave messages for you.
5. Call Recordings, Transcriptions and Reports
Recordings of the interview calls are retained, with permission from the interview participant.
You can share these interviews with your teams with different access levels.
Predefined reports such as bug reports, customer moods and other important points are automatically generated from the consolidated call recordings.
Campaigns are designed to let you address a specific problem you are trying to solve. Define an objective, target a specific visitor segment and carry out interviews. Responses are recorded and stored under the campaign.
Use your Live Call Manager to annotate an ongoing call with key discoveries such as bug reports, usability problems, customer emotions etc.
8. Live Call-Manager
Your live dashboard when an interview is in progress. Get prior information about your interview participant and enter notes during the call.
9. Interview Outsourcing
Use our Team features and invite your Market Research partners to help you with the interviews. Different access levels make sure you allow only as much access as you want to.